Amy Van Looy

Amy Van Looy is currently an associate professor with the Faculty of Economics and Business Administration, Ghent University, Belgium, and is head of the research cluster “Process orientation” at the UGentMIS Management Information Systems research group.

Her research interests include business process management and digital innovation. She is passionate about the adoption and evolution of a process-oriented approach, including organizational capabilities and the impact on culture, people, governance, strategy, and structure, as well as the contextual factors affecting process realizations, and transformations triggered by emerging technologies.

Additionally, a focus lies on business process maturity and capabilities in public and private organisations by considering the traditional process lifecycle as well as the organisational culture and structure. Other research interests include business process integration and business process modelling.