Bjorn Kleizen

Dr. Bjorn Kleizen conducts research into citizen costs of government procedures, for example within the context of the PFOS crisis and the Dutch Childcare Benefits Affair. In doing so, he focuses in particular on the accumulated effects of multiple interactions with governments, which can sometimes last for years. His projects look at both psychological and political-scientific outcomes. For example, to what extent do citizens experience stress and exhaustion as a result of their procedures? And under what conditions do procedures affect trust in government? Dr Bjorn Kleizen previously completed projects on digitalization and reforms in governmental organizations. Within the DIGI4FED project on digitalization, he was responsible for the working package on trust in government in the context of big data analytics. Until March 2020, he worked on his doctorate on the impact of repeated reforms on governmental organizations. More specifically, this doctoral project investigated the psychosocial impact of reforms, including its impact on organizational cultures, employee well-being and employee attitudes and behaviors. His methodological expertise includes econometric analyses (various types of regression model), interpretative qualitative methods and legal analyses (legal comparative research).