Business Process Analytics

Business processes are widely recognized as the drivers of organizational performance. It is through efficient and effective processes that companies achieve low costs, high levels of business agility, low waiting times and high and consistent quality. Consequently, business process management has become a core capability of many successful organizations.

Today, as we have entered the age of big data, business process management can be taken to the next level. Besides traditional types of data - e.g. financial, sales, customer or production data - companies increasingly collect large amounts of process data which describe how processes are being executed at a detailed level. The combination of process data with the power of business process analytics enables data-driven and evidence-based business process management at a level that was previously unthinkable.

This course provides the essential foundation for those who want to get started with business process analytics in order to improve business processes in an objective and data-driven manner. You will gain a thorough understanding of the most important concepts and techniques of process analytics, discover which analyses can be applied, how these can be visualized and learn how to interpret and translate process analytics into deeper insights of how an organization actually works. Throughout the course, concepts and techniques are put into practice through a series of examples, situated in various fields.